Clinic Policies

HSHC is committed to providing quality care and services to all of our clients. However, when a client cancels without giving notice, they prevent other clients from being seen.

Please call us at (902) 455-9656 on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 5:00pm on Friday.

Cancellations and No Shows

If you need to reschedule your appointment, please call our office. We require 24-hours notice if you are unable to keep a scheduled appointment. It is our policy that after two (2) missed appointments we reserve the right to discharge you from our practice.

Unplanned clinic closures due to inclement weather or power outages

In the case of an unplanned clinic closure due to inclement weather or a power outage, attempts will be made to contact clients with scheduled appointments via telephone or text message. If you have not received a clinic closure message and wish to verify if we are open, call us at (902) 455-9656 prior to coming to your appointment. Please make every effort to arrive on time for your appointment if the clinic is open during inclement weather. For patient safety, late-arriving patients will be accommodated as best as possible. If the clinic is closed, appointments will be automatically cancelled and clients will be contacted to reschedule their appointments as soon as the clinic re-opens.

If you will be unable to make an appointment due to inclement weather, please call us at (902) 455-9656 to cancel and re-book your appointment.

Late Arrivals

Any patient arriving later than their actual scheduled appointment time will be considered late. For any late arrivals, HSHC has the sole authority to determine if the client will be seen. If the physician is unable to see the client close to their scheduled time, the following options will be offered:

  • If possible, late-arriving clients will be offered the option to be seen as time permits and will be given an approximate wait time to be seen by the end of the business day. HSHC staff will make every effort to see clients that are late for a morning appointment prior to lunch and clients that are late for an afternoon appointment prior to the end of the business day.
  • If same-day accommodation is not possible, late-arriving clients will be offered the option to reschedule the appointment for another date out of courtesy to other patients.

Appointment Reminders

In order to serve you better, we offer appointment reminders via Mikata Health. You can find details about that service here: Mikata Health