Appointment Reminders

Appointment Reminders 

In order to serve you better, we will aim to provide our clients with an appointment reminder 24-48 hours in advance of each visit.

Telephone reminders: Clients who have indicated their preference for telephone reminders will receive a telephone call prior to their visit. To protect client privacy, the phone call or voice message will only detail the date and time of the scheduled appointment (no information will be provided to indicate the reason for the visit) and we will not leave messages with friends or family members.

Text Message Reminders at HSHC: In addition to our telephone reminder option, we will also offer text message reminders to clients who subscribe to our service.

Opt-in to Subscribe: Clients will be required to opt-in to subscribe to our text message reminder service. Please contact one of our medical office administrators at 902-455-9656 to learn more and to ensure that your preferred mobile device is documented in our system.

Usage: Please note that it is against HSHC policy for staff to communicate with clients via text message for reasons other than:

a) To offer appointment-reminders, and

b) To issue alerts to notify clients of unexpected clinic closures (such as closures due to inclement weather or power outages).

If you have a question about your appointment, please call the clinic directly.

Privacy: To protect your privacy, our appointment-related messaging will not include your name, any personal health information, or our clinic name. The message will only include the date and time of your visit along with a prompt to cancel or make changes to your existing appointment.

Example: “We will see you Tuesday @ 10:15am for your appointment. To cancel, reply RSVP NO. To make changes, please call us directly.”

Opt-out to unsubscribe: Subscribers to HSHC’s text message reminder option may opt-out at any time.

Please review our appointment policies here.